eBay Will Remove Feedback Resulting from Carrier Delays

eBay Will Remove Feedback Resulting from Carrier Delays

eBay announced on August 31st it was extending its seller protections for performance issues related to shipping carrier delays through the end of September.

On September 8th, it clarified the announcement, adding the following three provisions to the original two:

  • Cases closed without seller resolution defects related to items not received when valid tracking is uploaded.
  • Item not received Service Metrics will be removed when you upload valid tracking for your shipment.
  • Negative or Neutral feedback related to item not received claim and late shipment will be removed

The trick, it appears, is for sellers to upload tracking information – and to do so prior to the estimated delivery date.

Note that included in the August 31st announcement but missing from the September 8th announcement was the following: “With our continued commitment to providing the most accurate delivery dates to your buyers, we have extended estimated delivery dates across the US where we have indications that packages may be delivered late.” Sellers are left to make of that omission what they will.

You can read the full September 8th post on the eBay Announcement Board.

Ina Steiner

Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She’s a widely cited authority on marketplace selling and is author of “Turn eBay Data Into Dollars” (McGraw-Hill 2006). Her blog was featured in the book, “Blogging Heroes” (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.